Updated September 30, 2020
To our valued community.
In these unprecedented times of uncertainty, we wanted to take a moment to recognize that many of you are being impacted. Leisure Travel Vans is here to support you in any way we can. The health and safety of our employees, dealers, customers, suppliers, and community is our top priority. This is a rapidly evolving situation, and we are committed to doing our part to keep our community safe.
We’ve tried to answer some common questions and make it simple to stay informed and connected to the LTV community. If you have any questions, please don’t hesitate to contact us at 1-877-992-9906.
What is LTV’s current operating status?
LTV is currently operating. Given the challenging times we are in, including supply chain disruptions, production may not operate at full speed. For those that have a LTV on order, we appreciate your patience and understanding.
How is LTV responding to keep its employees safe?
At LTV, our highest priority is to ensure the health and safety of our people – in our office, our manufacturing facilities, and beyond. Some of these measures include setting forth social distancing policies in our facilities, temporarily suspending production when necessary, exercising heightened sanitization protocols, and working with dealerships to find ways to continue to serve the LTV community as safe as possible. LTV is closely monitoring the evolving situation and will continue to follow guidelines set out by our government and health agencies.
Are LTV dealers open for business?
All LTV dealers are independently owned and operated – so hours and services provided may vary by location. Please contact your local LTV dealer for more information about:
- Hours of operation
- Sales and maintenance services provided
- LTV inventory and viewing appointments
- Order and delivery status
I currently have a LTV on order. Will it be delayed?
Delays are likely and depend on many factors that are largely out of our control. Please contact your LTV dealer to enquire about the status of your order. We thank you for your patience and understanding.
What measures are being taken to ensure that Leisure Travel Vans are clean and disinfected prior to shipping or after service work is performed?
Now more than ever, we recognize that cleanliness is of the utmost importance. We have implemented enhanced cleaning and sanitation measures that take place before shipping all Leisure Travel Vans to our dealers or after service work is performed at our facility in Winkler, MB. Please Note: As all LTV dealers are independently owned and operated, cleaning procedures at the dealership level may vary. Please contact your local LTV dealer for more information.
I have a question or need a part for my LTV. Are the customer service and parts departments open?
Yes! Our dedicated team of customer service and parts representatives are just a phone call (1-877-992-9906) or an email ([email protected]) away.
Are you currently accepting service appointments at the factory?
In order to protect our customers and employees, we are currently not accepting any service appointments.
Is Leisure Travel Vans/Triple E RV open to visitors or suppliers at this time?
In order to protect our employees, we are currently not accepting visits from the general public or suppliers/vendors. All Triple E RV buildings are restricted to employees only. As well, all factory tours have been postponed until further notice. If you have any questions, please don’t hesitate to contact us at 1-877-992-9906 or [email protected].
I am interested in purchasing/ordering a LTV but my local dealer is closed. Where can I obtain more information?
Please contact us at 1-877-992-9906 or [email protected] and our sales team will be more than happy to help.
Please do not hesitate to give any of us a call with questions or instructions on how to proceed.
Email: [email protected]
We appreciate your business and will continue to serve you the best we can. We ask you for your patience and assistance as we navigate through these challenging circumstances. Thank you for remaining calm and taking extra precautions to protect yourself, your coworkers, your family, and your community. Together, we will get through this!