Tag: troubleshooting

Thinking we needed to replace the parts for both the lock and the stairs, we bought both. It turns out that there was nothing actually wrong with the lock or the step motor because a simple tightening of the screws on the door lock resolved both issues. Once Jim closed the door to test the lock, the steps came to life! It turns out these two parts are linked by a sensor in the door jam which alerts the steps to retract when the door is closed. With the door latch being loose, the door couldn’t close properly which was causing the sensors to not line up and that’s why the stairs wouldn’t retract. Needless to say, we added checking the door lock screws to our monthly maintenance checklist!