Effective date: December 9, 2019
- The term “Content” refers to all content available on this Site provided by or on behalf of Triple E, including all of the software and code comprising or used to operate this Site, and all of the text, photographs, images, designs, user interfaces, visual interfaces, information, applications, illustrations, graphics, sound recordings, video and audio-video clips, including User-Generated Content and Feedback.
- The term “Feedback” refers to the Content you post on or through this Site that is specifically about how we can improve this Site and the products and services we make available through or advertise on this Site, or otherwise.
- The term “including” means “including, but not limited to.”
- The terms “Triple E,” “we,” “us,” and “our” refer to Triple E Canada Ltd.
- The term “User-Generated Content” or “UGC” means all of the text, photographs, images, illustrations, graphics, sounds, video and audio-video clips, and other content you post on or provide through this Site, including using any social networking tools we make available to you, that does not constitute “Feedback.”
Your Consent to Other Agreements
Ownership of this Site and its Content
This Site, including all its Content are protected under applicable intellectual property and other laws, including without limitation the laws of the United States, Canada, and other countries. All Content and intellectual property rights therein are the property of Triple E or the Content is included with the permission of the rights owner and is protected pursuant to applicable copyright and trademark laws.
The presence of any Content on this Site does not constitute a waiver of any right in such Content. You do not acquire ownership rights to any such Content viewed through this Site. Except as otherwise provided herein, none of this Content may be used, copied, reproduced, distributed, republished, downloaded, modified, displayed, posted or transmitted in any form or by any means, including, but not limited to, electronic, mechanical, photocopying, recording, or otherwise, without our express prior written permission.
The Triple E names and logos (including, without limitation, those of its affiliates), all product and service names, all graphics, all button icons, and all trademarks, service marks and logos appearing within this Site, unless otherwise noted, are trademarks (whether registered or not), service marks and/or trade dress of Triple E and/or its affiliates (the “Triple E Marks”). All other trademarks, product names, company names, logos, service marks and/or trade dress mentioned, displayed, cited or otherwise indicated within this Site are the property of their respective owners. You are not authorized to display or use the Triple E Marks in any manner without our prior written permission. You are not authorized to display or use trademarks, product names, company names, logos, service marks and/or trade dress of other owners featured within this Site without the prior written permission of such owners. The use or misuse of the Triple E Marks or other trademarks, product names, company names, logos, service marks and/or trade dress or any other materials contained herein, except as permitted herein, is expressly prohibited.
Responsibility for User-Generated Content Posted on or Through this Site
You are responsible for User-Generated Content that you post. Under no circumstances will we be liable in any way for any UGC.
Because we do not control the UGC posted on or through this Site, we cannot and do not warrant or guarantee the truthfulness, integrity, suitability, or quality of that UGC. You also agree and understand that by accessing this Site, you may encounter UGC that you may consider to be objectionable. We have no responsibility for any UGC, including without limitation any errors or omissions therein. We are not liable for any loss or damage of any kind you may claim was incurred as a result of the use of any UGC posted, emailed, transmitted or otherwise made available on or through this Site. The UGC posted on or through this Site expresses the personal opinions of the individuals who posted it and does not necessarily reflect the views Triple E or any person or entity associated with Triple E.
We may use your UGC. We do not claim any copyrights or ownership rights in UGC. However, by using this Site you are granting us and our subsidiaries, affiliates, successors and assigns, a non-exclusive, fully paid, worldwide, perpetual, irrevocable, royalty-free, transferable license (with the right to sublicense through unlimited levels of sublicensees) to use, copy, modify, distribute, publicly display and perform, publish, transmit, remove, retain, repurpose, and commercialize the UGC you post (including but not limited to your likeness, name, and comments therein) in any and all media or form of communication whether now existing or hereafter developed, without obtaining additional consent, without restriction, notification, or attribution, and without compensating you in any way, and to authorize others to do the same. Where permitted by law, you waive all of your moral rights in the UGC and any intellectual property rights therein that you make available through the Site. For this reason, we ask that you not post any UGC that you do not wish to license to us, including any photographs, videos, confidential information, or product ideas.
We may disclose and/or remove User-Generated Content. Triple E has certain rights. We have the right (but do not assume the obligation) to:
- remove or block any UGC at any time without notice at our sole and absolute discretion;
- terminate your access to and use of this Site, or to modify, edit or block your transmissions thereto in our sole discretion.
You agree that our exercise of such discretion shall not render us the owners of UGC you post.
- upload, post, transmit or otherwise make available
- any UGC that is unlawful, harmful, hateful, threatening, abusive, harassing, libelous, defamatory, obscene, vulgar, pornographic, profane, racially disparaging, indecent, or invasive of another’s privacy;
- any UGC that constitutes or encourages activity illegal under criminal or civil law; or any UGC that is false, misleading, or fraudulent;
- any UGC that you do not have a right to make available under any law or under contractual or fiduciary relationships (such as inside information or proprietary and confidential information learned or disclosed as part of employment relationships or under nondisclosure agreements);
- any UGC that violates or infringes upon the rights of others, including UGC which violates the patent rights, copyrights, trademark rights, privacy rights, publicity rights, trade secret rights, confidentiality rights, contract rights, or any other rights of any individual, living or deceased, or any legal entity;
- any UGC that contains the image, name or likeness of anyone other than yourself, unless (i) that person is or has reached the age of majority in their jurisdiction of residence, and you have first obtained his/her express permission or (ii) that person is under the age of majority in their jurisdiction of residence but you are his/her parent or legal guardian;
- any request for or solicitation of any personal or private information from any individual; or any request for or solicitation of money, goods, or services;
- any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of or access to any computer software or hardware or telecommunications equipment, or any information stored thereon; or
- any UGC that contains advertising, promotions or marketing, or which otherwise has a commercial purpose;
- impersonate any person or entity or falsely state or otherwise misrepresent your affiliation with a person or entity; or
- violate any federal, local, provincial/territorial/state, national or international law, rule or regulation.
If you submit UGC that constitutes or includes a review of Triple E or one of our products or services, you agree that such UGC represents your true and honest experience with us and our products. Further, if you received any incentive in connection for your review, for example, if you received a discount, promotional item, a contest entry or some other benefit, or if you have a relationship with us (e.g. if you are an employee) you must clearly and prominently disclose the benefit or your relationship with us in your review.
Removal of Content
Violation of copyrights. Triple E does not knowingly violate or permit others to violate the copyrights of others. If you believe that your own work, or the work of a third party for whom you are authorized to act, is featured on this Site or has been otherwise copied and made available on this Site in a manner that constitutes copyright infringement under any applicable copyright laws, please notify us immediately. Your notice must be in writing and must include:
- an electronic or physical signature of the copyright owner or of the person authorized to act on behalf of the owner of the copyright interest;
- a description of the copyrighted work that you claim has been infringed;
- a description of where the material that you claim is infringing is located on this Site (including the URL, title and/or item number if applicable, or other identifying characteristics);
- a description of the infringement that is claimed;
- your name, address, telephone number, and email address, and, if you are not the owner of the copyright, the name of the owner; and
- a written statement by you that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and
- a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf.
Your statement must be addressed to our Copyright Agent using the contact information below.
Triple E Canada Ltd.
301 Roblin Boulevard
Winkler, Manitoba, Canada
Email: [email protected]
Any notification by a copyright owner or a person authorized to act on its behalf that fails to comply with the above requirements shall not be considered sufficient notice and shall not be deemed to confer upon us actual knowledge of facts or circumstances from which infringing material or acts are evident.
Where permitted by applicable law, you provide us with the licence set out above in respect of UGC in relation to any Feedback you provide to us or make available through the Site. We will be entitled to reduce to practice, exploit, make, use, copy, disclose, display or perform publicly, distribute, improve and modify any Feedback you submit for any purpose whatsoever, without restriction and without compensating you in any way. Where permitted by law, you waive all of your moral rights in the Feedback and any intellectual property rights therein that you provide to us or make available through the Site. For this reason, we ask that you not send us any Feedback that you do not wish to license to us.
In consideration of your use of this Site, you agree that to the extent you provide information, including personal information, to Triple E it will be true, accurate, current, and complete and that you will update all information as necessary.
To the extent you create an account through this Site, you understand and agree that any account you create, including your username and password, are personal to you and may not be used by anyone else. You are responsible for maintaining the confidentiality of your username and password and are fully responsible for all activities that occur under your username and password, whether by you or by anyone else using your username and password, and whether or not authorized by you. You agree to change your password immediately if you believe your password may have been compromised or used without authorization. You also agree to immediately inform us of any apparent breaches of security such as loss, theft or unauthorized disclosure or use of your username or password by contacting us using the information provided below. Until we are so notified you will remain liable for any unauthorized use of your account.
You agree to use this Site in a manner consistent with any and all applicable rules and regulations. You agree not to upload or transmit through this Site any computer viruses, trojan horses, worms or anything else designed or intended to interfere with, interrupt or disrupt the normal operating procedures of this Site, or any computer or device. Any unauthorized modification, tampering or change of any information, or any interference with the availability of or access to this Site is strictly prohibited. We reserve all rights and remedies available to us.
MyLTV Account and Owner Directory
The Site provides an account feature for current owners of a Leisure Travel van (“MyLTV Account”). These features may be password-protected and require you to register in order to obtain access or participate. When you register for such features, you agree: (i) that you will provide complete and accurate information about yourself, which may include your full name and contact information, as well as your product class and Vehicle Identification Number, to verify you are an owner; and (ii) to update such information if it changes. In the event that you do not provide or update such information, or if we suspect that you have not provided or updated such information, we have the right, in our sole and absolute discretion, to disable your username and/or password and prevent you from using the Site, your MyLTV Account, or any features of the Site.
You are solely responsible for: (a) the accuracy of all information that you provide to us; (b) maintaining the confidentiality and security of your passwords or other account information; and (c) all activities that occur under such password(s) or account(s). It is your responsibility to keep your username and any password confidential and secure. If your username or password is used without your consent or you discover any breach of security, you must promptly notify us. We are not responsible for your failure to comply with this clause, or for any delay in shutting down your MyLTV Account after you have reported a breach of security to us.
By creating a MyLTV Account, you agree that you will only use the information you are able to access through the Site and MyLTV Account, including without limitation the profile information of other members, solely to communicate with other members for personal reasons, in relation to your shared interest in and use of Leisure Travel vehicles. You may not contact other members for any commercial or business purposes. You agree to comply with all applicable laws, and not to threaten, harass, stalk, or otherwise harm any other user and/or person.
Making Purchases through the Site
You may only make purchases through the Site if you are over the age of legal majority in your jurisdiction of residence. Purchases will only be shipped to a valid mailing address (as determined by Triple E in its sole and absolute discretion), in Canada or the United States. However, please note that we may not be able to ship to all valid addresses and, in such circumstances, we reserve the right in our sole and absolute discretion to cancel your purchase transaction (“Order”). In the event we are not able to ship to the shipping address you provide, we will notify you, your Order will be cancelled, and you will receive a refund in respect of your Order (unless you are able to provide an alternate eligible shipping address). We further reserve the right not to offer expedited or other forms of shipping.
The Site permits you to choose whether to see prices in Canadian or American currency.
Triple E reserves the right, in its sole and absolute discretion, to change the permitted methods of payment, including without limitation, the credit cards and/or other types of payment options we are able to accept, at any time. If complete payment for your Order is not received and verified by us, your Order will not be processed. If you do not complete or improperly complete your Order it may not be accepted or acknowledged.
In order to complete an Order through a Website, you may be required to provide certain additional information that is required to process your Order. For example, you will be required to provide valid payment information (e.g. a valid credit card number and expiration date) to facilitate payment of your Order.
We reserve the right, in our sole and absolute discretion, to change the prices and items offered on the Site at any time.
You will be billed for your Order at the time your Order is placed. You will be responsible for all applicable taxes related to your Order. We fulfill orders from our fulfillment center located in the United States of America. Canadian orders may be subject to additional duties, tax, and or brokerage fees. The purchaser is responsible for the cost of any such duties, tax, and or brokerage fees. Applicable taxes will be charged at the time you are billed. Applicable sales tax will also be applied to the shipping and handling, return shipping and/or other charges. Taxes may depend on delivery location.
The estimated delivery time will be specified in your Order; however, as we use a third party to deliver Orders, it is possible that your Order will arrive before or after the estimated delivery time. We will not be responsible for any delays in delivery which are beyond our control. If you do not receive your Order within 28 days of the estimated delivery time, please let us know by using the contact information provided below. Please note that multiple Orders may not always be shipped together. In addition, depending on the size of your Order you may receive several shipments to complete your Order.
Our Rights Regarding Orders and Verification
Our Return Policy
We hope you are happy with your purchases on our Site. However, if you are not fully satisfied, you may return your unwashed, unworn, original condition, resalable product purchased through the https://shop.leisurevans.com section of our Site within 30 days of your original purchase, for a refund or your initial purchase price.
To request a return please contact [email protected] within 30 days of your purchase to initiate the returns process. You will be required to provide a copy of your original purchase receipt, and to ship your product back to us.
Refunds for products being returned, along with any applicable taxes, will be credited to your original method of payment. No original or return shipping costs or tax on shipping costs will be refunded.
Please note, this return policy applies only to the purchase of goods through our Site. It does not apply to the purchase, or lease, of any Triple E vehicle.
Misprints and Errors
Triple E endeavours to provide current and accurate information on the Site. However, misprints, errors, inaccuracies, omissions (including incorrect specifications for products) or other errors may sometimes occur. Triple E cannot guarantee that products and services advertised on the Site will be available. Triple E does not warrant that the Content including, without limitation, product descriptions or photographs, is accurate or complete.
THE LAWS OF CERTAIN JURISDICTIONS, INCLUDING QUEBEC’S CONSUMER PROTECTION ACT, DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR CONDITIONS. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE BELOW DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MIGHT NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS. THESE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS APPLY TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW.
ANY PRODUCTS AND/OR SERVICES DESCRIBED ON THE SITE ARE OFFERED IN JURISDICTIONS WHERE THEY MAY BE LEGALLY OFFERED FOR SALE. THE INFORMATION ON THE SITE IS NOT AN OFFER OR SOLICITATION BY ANYONE IN ANYONE IN ANY JURISDICTION IN WHICH AN OFFER OR SOLICITATION CANNOT LEGALLY BE MADE, OR TO ANY PERSON TO WHOM IT IS UNLAWFUL TO MAKE A SOLICITATION.
WE DO NOT REPRESENT OR WARRANT THAT THIS SITE, ITS SERVERS, OR ANY TRANSMISSIONS SENT FROM US OR THROUGH THIS SITE WILL BE FREE OF ANY HARMFUL COMPONENTS (INCLUDING VIRUSES).
TRIPLE E DOES NOT ENDORSE AND IS NOT RESPONSIBLE FOR STATEMENTS, ADVICE AND OPINIONS MADE BY ANYONE OTHER THAN AUTHORIZED TRIPLE E SPOKESPERSONS. WE DO NOT ENDORSE AND ARE NOT RESPONSIBLE FOR ANY STATEMENTS, ADVICE OR OPINIONS CONTAINED IN USER-GENERATED CONTENT AND SUCH STATEMENTS, ADVICE AND OPINIONS DO NOT IN ANY WAY REFLECT THE STATEMENTS, ADVICE AND OPINIONS OF TRIPLE E. WE DO NOT MAKE ANY REPRESENTATIONS OR WARRANTIES AGAINST THE POSSIBILITY OF DELETION, MISDELIVERY OR FAILURE TO STORE COMMUNICATIONS, PERSONALIZED SETTINGS, OR OTHER DATA. YOU ACCEPT THAT OUR SHAREHOLDERS, OWNERS, OFFICERS, DIRECTORS, EMPLOYEES AND OTHER REPRESENTATIVES SHALL HAVE THE BENEFIT OF THIS CLAUSE.
LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAWS, WE, ON BEHALF OF OUR DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, SUPPLIERS, LICENSORS AND SERVICE PROVIDERS, EXCLUDE AND DISCLAIM LIABILITY FOR ANY LOSSES AND EXPENSES OF WHATEVER NATURE AND HOWSOEVER ARISING INCLUDING, WITHOUT LIMITATION, ANY DIRECT, INDIRECT, GENERAL, SPECIAL, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES; LOSS OF USE; LOSS OF DATA; LOSS CAUSED BY A VIRUS OR OTHER HARMFUL COMPONENT; LOSS OF INCOME OR PROFIT; LOSS OF OR DAMAGE TO PROPERTY; CLAIMS OF THIRD PARTIES; OR OTHER LOSSES OF ANY KIND OR CHARACTER (“DAMAGES”), EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR LOSSES, ARISING OUT OF OR IN CONNECTION WITH THE USE OF THIS SITE. YOU ASSUME TOTAL RESPONSIBILITY FOR ESTABLISHING SUCH PROCEDURES FOR DATA BACK UP AND VIRUS CHECKING AS YOU CONSIDER NECESSARY. THIS LIMITATION OF LIABILITY APPLIES WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR ANY OTHER BASIS. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL, CONSEQUENTIAL, OR OTHER DAMAGES; AS A RESULT, THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU AND THE FOREGOING PARAGRAPH SHALL NOT APPLY TO A RESIDENT OF NEW JERSEY TO THE EXTENT DAMAGES TO SUCH NEW JERSEY RESIDENT ARE THE RESULT OF COMPANY’S NEGLIGENT, FRAUDULENT OR RECKLESS ACT(S) OR INTENTIONAL MISCONDUCT.
Links to Third-Party Websites
Modification and Discontinuation
We reserve the right at any time and from time-to-time to modify, edit, delete, suspend or discontinue, temporarily or permanently this Site (or any portion thereof) and/or the information, materials, products and/or services available through this Site (or any part thereof) with or without notice. You agree that we shall not be liable to you or to any third party for any such modification, editing, deletion, suspension or discontinuance of this Site.
Governing Law, Jurisdiction and Venue
Triple E Canada Ltd.
301 Roblin Boulevard
Winkler, Manitoba, Canada
Email: [email protected]